Dublinbet Casino - Povlačenje igrača je odloženo zbog zahteva za način plaćanja.

I deposited funds into my DublinBet account using cryptocurrency and subsequently won €4,686. When I requested a withdrawal, I was told I needed to provide a Norwegian bank account (IBAN and SWIFT/BIC) to "verify my withdrawal method" before the casino would process payment.

I believe this requirement is inconsistent with DublinBet's own Terms and Conditions:

- Clause 2.4.6 states that DublinBet reserves the right to credit winnings back using the same method the player used to deposit.

- Clause 2.4.7 allows DublinBet to request identification documents for withdrawals (ID, proof of address), but does not require a bank account as a condition of withdrawal.

Since my deposit was made via cryptocurrency, Clause 2.4.6 supports a crypto withdrawal, not a bank withdrawal. I have already provided all identity verification documents requested (proof of ID and proof of address). I explicitly told support I was willing to complete any reasonable KYC/AML verification but that I should not be required to provide, a Norwegian bank account I never used to fund my account.

More recently, DublinBet indicated they want to pay out via a method I have never used on this account at any point — not the crypto method I deposited with, and not the bank account they originally demanded. This directly contradicts their own stated justification that bank details were needed to "verify my withdrawal method," since they cannot verify a method I have never used.

I filed a formal written complaint with DublinBet support on 7 August 2026, referencing the relevant clauses and requesting a response within 24 hours. They did not substantively respond to the contractual point I raised, and after a follow-up final notice giving them 48 hours to resolve the matter or explain their position in writing, they still failed to provide a satisfactory answer as they do not respond.

I am requesting that Casino.Guru please assist in resolving this dispute and that DublinBet be required to process my €4,686 withdrawal via my original cryptocurrency deposit method, in line with their own published Terms and Conditions.

I can provide the full email correspondence, screenshots of the relevant Terms and Conditions clauses, and proof of my original crypto deposit transaction upon request.

Regards,

Maria F.

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Dear Rodviking1,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your withdrawal.

It is important to understand that casinos do not have complete control over the payment methods they can offer. Their available options may depend on various factors, including the licensing authority, the player’s location, agreements with payment providers, and banking restrictions. The availability of a particular payment method for deposits also does not necessarily mean that the same method will be available for withdrawals. Furthermore, payment methods may be discontinued or become unavailable at any time, which can limit the casino’s ability to offer certain withdrawal options.

To better understand your situation, could you please answer the following questions:

• Could you please forward me the communication between you and the casino’s customer support regarding their requests for you to change your withdrawal method? My email address is veronika.f@casino.guru.
• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings you are trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Thank you veronika. I have just emailed you. The casino do not reply at all. I played slots when i won. I can withdraw to crypto but not received anything.

Thank you for your email.

• Could you please send me a screenshot of the payment methods currently available for withdrawals in your casino account?
• Are there currently any pending withdrawal requests in your account, or are you unable to submit a withdrawal request at all?
• Have you also tried contacting the casino through live chat regarding this issue?

Hi Veronika,

A representative has emailed me from Dublinbet asking me to verify a bank account in Norway that i did not use to make a deposit. I have told them its breaking AML practise but they say in short terms then you cannot receive any withdrawals. Please see below there own terms and conditions:

3.1 How to make a withdrawal

To make a withdrawal you need to have money available in your account. Once you have money available in your casino account you go to "Menu" and "Withdrawals". You will see the withdrawal options available for you on the menu. According to our policy, every withdrawal should be returned to the main deposit method you are using.

Once you have selected your withdrawal method, the request is sent to our Payment Department, which then will process it shortly.

Below is the email from Dublinbet and i will attach the withdraw options on my account. I have also emailed them id and address proof on the 7th Aug.

Hello Maria,

Thank you for contacting us.

The bank documentation is a necessary submission requested by our Payments Team.

Without this documentation, your account will remain unverified, and you will be unable to initiate withdrawal requests.

Please do not hesitate to contact us again if you have any questions.

We wish you a wonderful day.

Best regards,

Jacques -Customer service

Dear Rodviking1

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Rodviking1,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.

We would like to invite Dublinbet Casino to join the conversation.

Dear Dublinbet Casino,

We would appreciate your clarification regarding why the player was asked to verify a Norwegian bank account that they indicated was not used in connection with deposits to their casino account.

I understand that, for KYC and AML purposes, casinos may need to verify all payment methods associated with a player’s account. However, based on the information provided so far, it is unclear how this bank account is connected to the player’s activity or why its verification is necessary.

I look forward to your clarification and remain hopeful that we can find an appropriate resolution to this matter.

Should there be any relevant circumstances or supporting evidence that cannot be disclosed publicly, please send them directly to me at michal.k@casino.guru for an independent review.

The Casino has also stopped responding to me and not paid my withdrawals to my Eth address. They remain pending since the 5th Aug.

Hi Michal,

Thank you for contacting us.

Could you please provide us with the following details so that we can locate the player’s account and carry out the necessary checks?

• Full name:
• Registered email address:

Thank you in advance for your assistance.

Kind regards,