Dudespin Casino - Igrač zahteva povraćaj novca zbog kršenja naloga.

I am requesting a full refund of all deposits made at this casino. My claim is based on a direct breach of a permanent self-exclusion within the operator's network.

The Facts:

1. Existing Self-Exclusion: Prior to registering at this casino, I had already requested a permanent self-exclusion due to a gambling addiction at another brand operated by the same parent company (Liernin Enterprises LTD).

2. Duty of Care: According to fair gambling standards, when a player self-excludes from an operator due to addiction, that operator is responsible for blocking the player across all brands within their network.

3. The Failure: Despite my active ban and the fact that I used my real identity and identical personal data for registration, the system allowed me to open a new account and deposit significant funds. There was no cross-check against the existing database of excluded players.

4. Invalid Contract: Since the operator was already aware of my gambling problem and had accepted my permanent exclusion, I should have been blocked at the registration stage. The casino failed to implement necessary safeguards for a known vulnerable player.

Resolution Requested:

A full refund of all deposits made after my initial self-exclusion within the operator's network.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino. Please note that unlicensed casinos aren't obligated to extend self-exclusion to associate brands. From the screenshot you provided, we couldn't conclude disclosure of gambling issues, and we also couldn't determine whether the two online casinos are associated with each other.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at support@dudespin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

thank you for your reply. I would like to clarify the situation and answer your questions clearly.

Before registering at Dudespin Casino, I had already requested a permanent self-exclusion due to gambling addiction with another brand operated by the same company, Liernin Enterprises LTD. This was not a simple account closure, but an explicit request for permanent exclusion based on problem gambling.

Despite this active self-exclusion, I was later able to register at Dudespin using my real identity and identical personal details, and I was able to make deposits. This clearly shows that no effective cross-check against the operator’s internal self-excluded player database was performed.

My account is currently closed. Deposits were accepted after my self-exclusion was already in place. My refund request has not been resolved by the casino.

My claim is strictly limited to a refund of all deposits made after my original self-exclusion. Submitting a new self-exclusion request now would not address the operator’s prior failure to protect a known self-excluded player.

I will send you the requested evidence of my original self-exclusion, including timestamps, by email. 

Please excuse that the screenshots are in German, as the original communication with the casino was conducted in German.

Thank you for your time and understanding.

Kind regards, 

Vss18

Thanks for the explanation.

Based on available information, the casino is unlicensed, and only some licenses mandate online casinos to extend self-exclusion to associated brands.

Based on the screenshot you shared initially, it's impossible for us to conclude that the casino should have protected you prior to your registration in this online casino.

Kindly share any other supporting evidence that would suggest the casino should have set up protection to prevent you from registering and depositing. Taking into consideration your account is already closed, without similar evidence, we would be powerless in confronting the casino regarding the issue.

Share it with me at tomas@casino.guru

Dear Tomas,

I must firmly dispute the assumption that Dudespin is an "unlicensed" entity with no connection to the group. I can provide the necessary context to prove the network link and the Duty of Care violation.

1. Proof of Connection (The "Liernin" & "Soft2Bet" Link)

Dudespin is not a standalone site. It operates on the Soft2Bet platform, identical to Novajackpot, Vegasino, and Rolldorado.

• Corporate Identity: Both casinos are operated by the group known as Liernin Enterprises LTD (recently transitioning to Novaforge Ltd or Stellar Ltd structures).

• Technical Evidence: The backend, the specific "Bonus Crab" features, the cashier system, and the customer support interface are 100% identical.

• Shared Data: Since they use the same platform provider, they share the same KYC and AML (Anti-Money Laundering) database. If I were a fraudster, I would be blocked on both. Therefore, as a declared addict, I must also be blocked on both.

2. The "Unlicensed" Misunderstanding

While Dudespin may not display a license seal prominently to avoid regulation, the operating company (Liernin) holds active licenses (typically Anjouan or PAGCOR) for its operations. They cannot claim to be a legitimate business for collecting deposits but "unlicensed" when it comes to player protection. They are bound by the regulations of their corporate domicile.

3. The "Smoking Gun" Evidence (Re-attached)

You stated you could not see the addiction declaration in my previous screenshot. I am re-attaching the specific email from August 22, 2024 sent to the sister brand (Novajackpot).

• Text in Screenshot: "Ich würde mich gerne sperren lassen da ich über 3000 verspielt habe."

• Translation: "I would like to be blocked because I have lost over 3,000."

• Significance: This is not a standard closure. This is a cry for help and a declaration of Loss of Control.

Conclusion:

By accepting my deposits in 2025 at Dudespin, the operator ignored the data they already held in their system from my 2024 self-exclusion at Novajackpot. A "Duty of Care" applies to the operator entity, not just the URL.

I kindly ask you to investigate the Soft2Bet / Liernin connection. If you confirm they are on the same platform, my claim stands that they had the technical ability and obligation to stop me.

Best regards,

Vss18

Thanks for sharing your point of view.

I shared your concerns regarding the license status with our data team; however, it was confirmed that the 'no licensed' designation in our review of the casino won't be changed in the immediate future. Please keep in mind that from our point of view, the license organisations you cite don't mandate online casinos to extend self-exclusion to associated brands even if your information were accurate. If you wish to be protected, you need to request a self-exclusion due to gambling problems in every casino where you have opened an account.

Sadly, regarding the disclosure of gambling problems, the communication you provided is not sufficient in our view as a signal that you require protection.

I understand this is disappointing, as it's difficult to ascertain which wording to use and which actions to take to be protected. We may pursue refunds only in limited circumstances. Sadly, the conditions for us to act haven't been met in your case.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.