Duxcasino - Igrač je nezadovoljan obaveznim klađenjem na depozit prije povlačenja sredstava.

Hi there,

I deposited € 375 and after an hour of Lightning Roulette I won € 970! After days of verification they suddenly said - no payout possible! Have to gamble away the deposited amount several times (did not use a bonus) cheek!

Lt. Chat: In order to make a withdrawal, a player must play through actively deposited amounts at least three times (10 times for live / table) before withdrawing. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes imposed on their winnings under the laws of the jurisdiction of the player's place of residence.

We therefore ask you to wager the deposit to the required amount and then a new withdrawal can be made.

I have canceled the now pending withdrawal so you can start wagering the money

Payment team 08:26

You can send your objections to support@duxcasino.com if you have any

Can somebody help me ? Didn't have a BONUS

thanks

Kind regards

Astner Stephan

Hallo,

Ich habe 375€ eingezahlt und nach einer Stunde Lightning Roulette 970€ gewonnen ! Nach tagelanger Verifizierung meinten sie plötzlich - keine Auszahlung möglich !!! Muß den eingezahlten Betrag mehrfach verspielen ( habe keinen Bonus in Anspruch genommen ) Frechheit !

Lt. Chat : Um eine Auszahlung vorzunehmen, muss ein Spieler vor der Auszahlung mindestens dreimal (10 Mal für Live / Tisch) aktiv eingezahlte Beträge durchspielen. Dieses Verfahren steht im Einklang mit den Praktiken zur Bekämpfung der Geldwäsche. Der Spieler ist voll verantwortlich für die Zahlung aller Gebühren und Steuern, die auf seine Gewinne gemäß den Gesetzen der Gerichtsbarkeit des Wohnsitzes des Spielers erhoben werden.

Wir bitten Sie daher, die Einzahlung auf den erforderlichen Betrag zu setzen, und dann kann eine neue Auszahlung erstellt werden.

Ich habe die jetzt ausstehende Auszahlung storniert, damit Sie mit dem Einsatz des Geldes beginnen können

Zahlungsteam 08:26

Sie können Ihre Einwände an support@duxcasino.com senden, falls Sie welche haben

Kann mir wer helfen ? Hatte keinen BONUS

Danke

MfG

Astner Stephan

Dear Stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.duxcasino.com/terms-and-conditions:

"Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino."

"Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Unfortunately, there’s nothing we could help you with. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Stephan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.