The player from Japan had deposited 120,000 yen worth of XRP into the casino's wallet but forgot to include the destination tag, which resulted in the deposit not being reflected. Despite having reached out to support, they were only assured of an investigation without any follow-up, leading to their request for a refund. The complaint was rejected based on the player's explicit request.
Igrač iz Japana je uplatio 120.000 jena XRP-a u novčanik kazina, ali je zaboravio da uključi oznaku odredišta, što je rezultiralo time da depozit nije primljen. Uprkos tome što su kontaktirali podršku, dobili su samo uveravanja o istrazi bez ikakvih daljih postupaka, što je dovelo do njihovog zahteva za povraćaj novca. Žalba je odbijena na osnovu igračevog izričitog zahteva.