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It's been three days since I requested a withdrawal, but the money hasn't been withdrawn yet.

Some websites say you should wait about two weeks, but the reasons vary depending on the support team. They're now saying the delay is due to suspicious play history being found in their system. When I first contacted support, they said it was due to a high volume of bank withdrawals. They then said withdrawals of around 100,000 yen could be processed quickly, but then changed their reasoning to say it wasn't due to a large withdrawal amount.

I still have 3 million yen left at the casino and I don't know what to do.

I only played slots and there was no suspicious play history, but I did close the screen once while playing a game by backing out of the browser, and the winnings were lost, so I ended up losing money. There was no refund for that either.

I've asked support to send me all of my game history, but they say it would be too much and they can't do it. When I ask the finance team, they just reply with a standard message saying they're currently investigating, and I'm ultimately passed back to support.

It's true that they only received a large amount after depositing several million yen, and there has been no suspicious activity whatsoever.

I've been using this casino for several years, but this happened when I tried to withdraw money after a long absence. I was able to deposit and withdraw money many times before. I was able to withdraw about 2.5 million yen in just a few minutes, but looking at this message board, it seems that this is no longer the case. Please help me. Thank you in advance.

出金申請をしてから3日経ちますがまだ出金されません。

2週間ほど待つべきとかのサイトにもかかれてますが、サポート毎に理由が違うのが1点と今は当サイトのシステム上に疑いプレイ履歴を発見したから遅延していると言われてます。はじめにサポートに問い合わせたときは銀行出金が混み合ってるためということでした。そして次に10万円ほどの出金ならば早く処理できると言われましたが高額出金のため遅延しているわけではないとの理由に変わりました。

まだ残り300万円をカジノに残したままなのでどうすれば良いかわかりません。

スロットのみのプレイで疑うようなプレイ履歴は確実になく、一度ブラウザバックでゲーム進行中に画面を閉じたのですがその分の賞金が消えたりして逆にこちらが損してます。その分も返金はなしです。

そして、サポートにゲーム履歴を全て送って欲しいと頼んでますが、膨大な量になるのでできないと言われ、ファイナンスチームに頼むと今調査中と定型文が返ってきて最終的にはサポートにたらい回しにされます。

本当に数百万入金した挙句にやっと高額を取れただけで不審な動きは全くしてないです。

数年前からこのカジノを使っていますが、久しぶりにプレイして出金しようとするとこうなりました。以前は何度も入出金できました。250万円ほどの出金も数分で以前は出来ましたがこの掲示板を拝見すると今は違うようです。お力をお貸しください。よろしくお願いいたします。

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Dear lily11,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear lily11,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear lily11,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila