Eldoah Casino - Igrački nalog je zatvoren.

I received a 10,000 yen bonus and applied for a withdrawal of 40,000 yen, including winnings from trades that met the redemption conditions.

However, the withdrawal was not processed, and my account was blocked.

I've attached a screenshot of the email explaining why I was blocked.

There is absolutely no truth to these allegations made by the casino.

I haven't received any emails from the casino.

We appreciate your cooperation.

10000円のボーナスを受け取り、還元条件を満たした取引、勝利金を含む40000円の出金を申請しました。

しかし出金はされず、私のアカウントはブロックされました。

ブロックをされた理由が記載されたメールのスクリーンショットを添付します。

カジノが提案するこれらの指摘について、一切の事実はありません。

カジノからはメールの件はありません。

ご協力をお願いいたします。

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Which bonus did you play with? If possible, please post a link or promo code you used to activate the offer.

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina