Eurobet.it Casino - Igrački nalog je zatvoren.

After registering with SPID, I deposited a few thousand euros and won around €7,000. At this point, Eurobet suspended my account for a personal verification. Despite submitting all my documents (passport, ID card, utility bill, selfie, etc.) and receiving a verification call, my account is still suspended. They're scammers.

Dopo essermi registrato con SPID verso alcune migliaia di euro e vinco circa 7000 euro. A questo punto Eurobet sospende il conto per verifiche anagrafiche. Nonostante abbia trasmesso tutti i documenti ( passaporto, carta di identità, bolletta, selfie ecc) e ricevuto chiamata di verifica il conto e’ ancora sospeso. Sono dei truffatori

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you haven't received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thanks for the reply. I've been playing exclusively Blackjack.

I made a deposit and then won something like €7,000. No bonus.

I have completed sending documents (identity card, passport, credit card statement, selfie and utility bill).

Then an operator called me asking me personal questions and confirmed that he would reopen my gaming account.

However, it is still suspended despite my multiple reminders.

This attitude is at the very least fraudulent and tends to delay the disbursement of withdrawals.

Thanks for your support

Grazie per la risposta. Ho giocato esclusivamente a Black Jack.

ho fatto deposito e poi ho vinto qualcosa circa 7000 euro. Nessun bonus.

ho completato invio documenti (carta di identità, passsporto, estratto conto carta di credito selfie e bolletta utenza).

poi un operatore mi ha chiamato facendomi domande personali e mi ha confermato che avrebbe riaperto il conto gioco.

Tuttavia e’ ancora sospeso nonostante i miei molteplici solleciti.

tale atteggiamento è come minimo truffaldino tendente a ritardare erogazione prelievi

grazie del supporto

This is their answer but the account is still pending

"Dear Customer,

We inform you that your gaming account will be reactivated as soon as possible.

Best regards,

Jack

Eurobet.it Customer Service

We remind you to always play responsibly and for fun. Therefore, we offer several tools to monitor your gaming: click here for more information.

Questa è la loro risposta ma il conto è sempre sospeso

"Gentile cliente,

ti informiamo che nel minor tempo possibile il conto gioco verrà riattivato.

Cordiali saluti,

Jack

Servizio Clienti Eurobet.it

Ti ricordiamo di giocare sempre responsabilmente e per divertimento. E per questo, ti offriamo diversi strumenti per il controllo del tuo gioco: clicca qui per ogni informazione"

Good morning, do you have any news?

Thank you

Buongiorno avete news?

grazie

Case solved

Caso risolto

Dear Simon699,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru