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I received a €50 casino bonus from Evobet, which included wagering requirements and a maximum bet limit of €5 per spin while the bonus was active.

During the bonus play:

the system actively tracked wagering progress,

ineligible games did not count toward wagering,

and the bonus was eventually shown as fully completed and closed (102%) by the casino system.

After completing the wagering requirements, I accumulated winnings of approximately €7,000 and requested a withdrawal.

However, the casino cancelled my withdrawal and confiscated all winnings, claiming a breach of bonus rule A.3 (maximum bet exceeded).

I contacted support multiple times and explicitly requested:

an itemized betting history,

the exact date and time of the alleged violation,

the specific game played,

and the exact bet amount exceeding €5.

The casino refused to provide any concrete evidence, stating only that:

the decision is "final",

it was made according to their Terms & Conditions,

and that no further information will be shared.

Important points:

The bonus was system-approved as completed and closed.

No warning, restriction, or bonus cancellation occurred during gameplay.

The casino allowed wagering to continue and marked the bonus as fulfilled.

The confiscation was applied retroactively, without transparency or proof.

I believe it is unfair and non-transparent to retroactively void winnings without providing clear and verifiable evidence, especially when the casino system itself confirmed successful completion of the bonus.

I am requesting CasinoGuru’s assistance in reviewing this case and asking the casino to provide proper proof or reconsider their decision.

Important notice:

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Stay safe.

Dear Hal70,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I would like to emphasize that we have received numerous complaints regarding this particular gambling establishment. Despite multiple cases being submitted, the casino has chosen to adopt a No Reaction Policy and has not responded to any of our attempts to negotiate or resolve reported issues.

I have reviewed the bonus Terms and Conditions and found the following:

"1.3 The maximum Bet amount which you can place while you have an Active Bonus is 5 EUR / 5 USD / 7.5 CAD / 7.5 AUD / 7.5 NZD / 25 BRL per spin/bet (or currency equivalent). Spins/bets higher than 5 EUR / 5 USD / 7.5 CAD / 7.5 AUD / 7.5 NZD / 25 BRL will not count towards the bonus wagering requirements and any potential winnings will be forfeited."

Our position is closely explained in the Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

Could you please answer my questions:

• Can you confirm that you did not exceed the max bet limit?
• Can you confirm the specific date when you completed the wagering requirements for the €50 bonus?
• Have you ever made a deposit/withdrawal at this casino?
• Did you receive any confirmation from the casino regarding the completion of the bonus before you made the withdrawal request?

Best Regards,

Petra

Good day

Thank you very much for your reply.

1. Yes, I can confirm that I did not exceed the spending limit. That's also the reason why they aren't showing me any precise data and are simply refusing to cooperate.
2. Yes, it was on January 10, 2026 at 2:54 AM. I also have numerous screenshots and evidence.
3. Yes. I've already paid out €500 once and €750 another time, if I'm not mistaken. It took a few days, but they paid.
4. I don't need confirmation, as I can track exactly how much of my bonus is left to play through in the bonus menu. It's also marked as completed there. Only then did I start with the higher stakes.

I have screenshots of that too. They're not giving me any proof; it's just outrageous and brazen how they simply swindle money from me and don't answer my questions. What can I do about it? Can I report them? Because they won't respond to you either.

Guten Tag

vielen Dank für die Antwort.

1. ja ich kann bestätigen dass ich das Einsatzlimit nicht überschritten hat. Das ist auch der Grund warum die mir keine genauen Daten zeigen und einfach nur abwehren.
2. Ja es war am 10.01.26 um 02:54 Uhr. Ich habe auch Zahlreiche Screenshots und beweise.
3. Ja. Ich habe schon einmal 500 Euro und einmal 750 euro wenn ich mich nicht irre ausgezahlt. Hat ein paar Tage gedauert, aber sie haben gezahlt.
4. Eine bestätigung brauche ich nicht, da ich über das Bonusmenü genau verfolgen kann wieviel von meinem Bonus noch zu spielen ist. Der steht da auch als abgeschlossen. Erst dann habe ich mit den höheren Einsätzen angefangen.

davon habe ich auch Screenshots. Die geben mir keine beweise, es ist einfach nur frech und dreist wie die einem einfach das Geld rausziehen und nicht auf die Fragen eingehen. Was kann man dagegen machen? Kann man die anzeigen? Weil die ja bei euch auch nicht reagieren werden.

Dear Hal70,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Evobet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Evobet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards

Petra