Fairspin Casino - Igrački račun je zatvoren nakon dobitaka.

Iam new user in this site also iam big deposit player in my account I have 3948+$ 10 December 2025 I deposit 1838$ and I win around 2100$+ playing fan tan also baccarat etc after that when I try to withdrew required kyc then I passed the kyc and placed withdrew then they blocked my account this is a scam because I win big

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fairspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Iam registerd this platform 10 december and after big win i did withdrawal before i completed my kyc and 13 december they suspend my account i did normal deposit no bonus

Hey did you recived my message?

Dear Sabbir1234,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Sabbir1234,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Fairspin Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Fairspin Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons for the closure/blocking of the player's account? Your detailed insight will help us proceed with a fair and informed resolution.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Ok iam waiting for there reply

Dear Kubo,

Thank you for your message and for reaching out regarding this case.

We would like to inform you that the inquiry regarding the player’s account closure was initiated by the game provider. At this stage, we are conducting an internal investigation to review the details of the situation in coordination with the provider and to establish the full factual background.

Once the investigation is completed and we have all relevant information, we will provide you with a comprehensive explanation of the case, including the specific reasons for the account closure.

Thank you for your patience and cooperation. We will get back to you as soon as possible with an update.

Best regards,

Fairspin Team

Thank you for your patience while we conducted a thorough investigation into this matter.

Following an internal review and an external check initiated by the game provider, we would like to provide a detailed explanation regarding the blocking of the player’s account.

On December 10, 2025, the player’s activity was flagged by the game provider (Evolution) due to confirmed signs of opposite betting in the Fan Tan game, conducted in coordination with another user within the Evolution network. This activity pattern was independently verified by the provider and formally reported to us, which triggered an immediate compliance review on our side.

According to the Fairspin Terms of Service, such behavior constitutes a serious breach of the platform rules:

• Section 9.1 (Prohibited Activities) explicitly forbids any form of collusion, coordinated play, or manipulation of game outcomes, including opposite betting or similar strategies intended to reduce risk unfairly or exploit the game mechanics.
• Section 9.6 states that if a player is found to be engaging in fraudulent, collusive, or manipulative behavior, the casino reserves the right to suspend or permanently close the account and void associated winnings.
• Section 3.1 confirms that by registering and using the platform, the player fully agrees to the Terms of Service and accepts responsibility for complying with all rules governing fair play.

While the player successfully completed the KYC verification, it is important to clarify that KYC approval does not override or legitimize gameplay conducted in violation of the Terms of Service. The account was blocked strictly due to confirmed gameplay violations and not due to the size of the winnings or the withdrawal request itself.

The decision to block the account was therefore taken in full compliance with our contractual obligations, internal security procedures, and the official findings provided by the licensed game provider.

We trust this explanation clarifies the situation and the basis for our actions.

Kind regards,

Fairspin Team

First of all I have only one account i don't have any other account i already played many casino iam Big amount bettor i also played fan tan Baccarat etc live games other casino also Hold money they said me They will check with provider if there no issue they will paid my money if i did anything wrong then those compnay how they give my payment fair spin block my account beacuse of i win if i lose then no issue that's the fact i have also proof with other site gambling wining also they did provider review

Dear Fairspin Casino,

Thank you for your clarification.

To proceed further, I kindly request that you provide all relevant evidence supporting your allegations regarding this matter. Please send this information to my email address at jakub.m@casino.guru.

I appreciate your cooperation and look forward to your response.

Dear Kubo,

We have sent a detailed response with supporting evidence regarding the case to your email address (jakub.m@casino.guru).

Please check your inbox for our official statement and attached documentation.

Thank you for your attention to this matter.

Sincerely,

Fairspin Team

Hello Sabbir1234,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Listen i also played many casino wirh big amount those casino also hold my account they says me they will check sequrity also games provider check ater 5/7 hour they Give back my account if i was worng they definitely ban my account i have also proof

I played 6/7 casino only fair spin suspend my money when i win big amount.

Also I have others casino wining + big amount withdrawal proof

Dear Sabbir1234,

Following a thorough review of the information provided by the casino, I regret to inform you that we are unable to pursue your complaint further and must reject it as unjustified.

The investigation concluded that your gameplay showed clear indications of collusion and coordination with another player with the intent of obtaining an unfair advantage over the casino and other participants. Such conduct is strictly prohibited under the casino’s Terms and Conditions, as it compromises the fairness and integrity of the gaming environment for all players.

Casinos are obligated to enforce their policies rigorously in situations involving collusive behavior, as these practices undermine fair play and may result in substantial financial and operational impact.

For future reference, I strongly recommend carefully reviewing and adhering to the casino’s Terms and Conditions and avoiding any activity that could be interpreted as coordinated or unfair play. I understand that this decision is disappointing; however, based on the evidence reviewed, the conclusion is final.

Thank you for your understanding. Should you experience any other issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We remain at your disposal.

Best Regards,

Kubo