FamBet Casino - Isplata igrača je odložena.

I've been waiting for my payout for 5 days now, and support only gives the standard answer but no real help -.-

Ich warte seit 5 Tagen auf meine Auszahlung,vom Support gibt's immer nur die Standard Antwort aber keine Wirkliche Hilfe -.-

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Verification isn't necessary according to the chat, so now I have to wait another week before you do anything?!? Strangely enough, I only have these kinds of problems with casinos in this group. This is the third time I've experienced their payment policies and delaying tactics with a Rabidi NV casino, and I know plenty of other players who have or have had the same issue. And you're the ones advertising these places...

Verifizierung nicht nötig laut Chat, also jetzt nochmal eine Woche warten,bis ihr was unternehmt?!? Komischerweise habe ich soliche Probleme nur mit Casinos dieser Gruppe die Zahlungspolitik und Verzögerungs Taktiken hab ich jetzt das 3.mal mit einem Casino der Rabidi N.V. Casinos und ich kenne genug andere Spieler die das selbe haben oder hatten.Und ihr bewerbt die Buden ja....

You always get the same standard answer 🤬

Man bekommt immer nur dieselbe Standard Antwort 🤬

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ulli888,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika