FatPirate Casino - Povlačenja igrača su odložena.

First withdrawal £250 on the 21/6/2026 second £500 few days later both still progressing, I have withdrawn previous without any issues, there is no kyc identity pending, no bonus was used, tried multiple times via chat, tried the manager via telegram and support via email just getting same response they are busy.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I have made multiple successful withdrawals before,KYC verification says not required when I click on the link in my account details, I have had the account a long time so might have done it when opened the account. Many thanks

I have just received the £250 which was the withdrawal that was very overdue however the £500 is still pending

Dear Player, thank you for your response. Do you have any updates for us? Have you received the rest of the payments as well?

Thank you in advance for your reply.

No the £500 withdrawal is still outstanding I have contacted them again today via chat and email and had the normal response which I am sure is AI just apologies for the delay. I see they have made no contact via here.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Charlie111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila