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I have attempted to withdraw my funds several times, but each withdrawal has been cancelled by the casino due to alleged "technical difficulties".

The casino has been unable and unwilling to specify the nature of these technical issues. Despite this, my balance has been confirmed as correct, no funds have been forfeited, and I was explicitly informed that account verification (KYC) is not required.

After submitting a formal final notice, the casino still refused to process the withdrawal using the original payment method and instead insisted that I change my payment method, repeatedly recommending cryptocurrency.

I believe the casino is intentionally delaying or obstructing my withdrawal rather than resolving the issue. I am seeking assistance to have my funds paid out using the original payment method.

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Dear Melwinho,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with VulkanSpiele Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

The first time I tried to withdraw via debit card but the withdrawal was cancelled due to technical issues. I was told to try withdrawing via e-Wallet which I have tried 3 times via Skrill. All three times it was cancelled due to technical issues. Now they have asked me to withdraw via crypto

Första gången försökte jag göra uttag via debetkort men uttaget blev avbruten på grund av tekniska problem. Jag blev tillsagd att testa uttag via e-Wallet vilket jag har testat 3 gånger via Skrill. Alla tre gånger blev avbrutit på grund av tekniska problem. Nu har dem bett mig göra uttaget via crypto

Dear Melwinho,

Thank you for your reply.

Have you tried proceeding with the withdrawal through the recommended payment method?

Additionally, have you tried reaching out to the casino in relation to this issue? If so, could you please forward your correspondence? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Melwinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru