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I need assistance with a delayed €2,000 withdrawal from FijiCasino7.com.

I requested a €2,000 withdrawal by bank transfer on September 3, 2026 at 23:06. The withdrawal is still showing as "Processing" in my casino account.

As of September 18, 2026, the withdrawal has been processing for 15 days.

My account is fully KYC verified, and the casino account clearly shows that the KYC verification has been completed.

I have contacted FijiCasino regarding the delayed withdrawal and have been trying to obtain information about the status and reason for the delay. Despite this, the withdrawal has still not been completed.

The casino account currently shows the €2,000 withdrawal as "Processing", with no indication that the payment has been completed or rejected.

I am therefore asking Casino Guru to assist me in resolving this delayed withdrawal and to help establish why the €2,000 payment has remained in processing for 15 days.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Popperssi,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please clarify which payment method you chose to withdraw your winnings?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Popperssi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina