Flagman Casino - Povlačenje igrača je odloženo.

I requested a SEPA withdrawal of 105.08EUR on 07 July 2026 at Flagman Casino (Account ID: #SPN7B  ).

It has now been over two weeks, and the withdrawal remains unprocessed. Live chat and support staff confirmed in writing that the withdrawal was approved on their end, but has gotten stuck in their third-party payment system.

Despite acknowledging that the delay is entirely due to their payment provider's failure, casino management refuses to manually reverse the funds to my casino balance or initiate a manual payout.

All verification requirements on my account have been fulfilled. I am asking Flagman Casino to credit the 105.08EUR back to my account balance or process a direct manual payout immediately.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dzonitsjr,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Have you contacted your payment provider or bank to confirm that no incoming transfer has been received or rejected?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Karla,

Thank you for taking my case. Here are the answers to your questions:

1. Did you successfully withdraw funds from this casino before? Yes, I have successfully withdrawn funds here previously via SEPA.

2. Have you contacted your payment provider or bank to confirm that no incoming transfer has been received or rejected?

 Yes, I checked directly with my bank. There are no incoming or pending SEPA transfers, nor have any incoming transfers been rejected or returned on my bank's side. Furthermore, Flagman Casino's support and management explicitly confirmed in writing (attached in my screenshots) that the funds were never sent from their end because the transaction got stuck in their payment processor's system.

Thank you for your assistance, and I look forward to your update.

Best regards,

Dzonitsjr

Dear Dzonitsjr,

Thank you very much for your detailed reply.

I would just like to clarify a couple of additional points:

• Could you please confirm whether your withdrawal is still visible in your casino account as pending?
• Since your last update, have you received any further communication from the casino regarding the issue with their payment provider or the status of your withdrawal?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Karla,

Thank you for the update. Here are the answers to your questions:

1.Status in Casino Account: The withdrawal is no longer marked as "pending." Today, Flagman Casino changed the status in my profile to "Completed." However, the funds have not arrived in my bank account yet.

2.Further Communication: Yes, I received an email from Flagman support today stating that my withdrawal was approved today and that their standard 3-business-day processing window begins today.

I am keeping a close eye on my bank account and will update this thread as soon as the funds actually arrive, but until then, the payout remains unreceived.

Thank you for your assistance!

Dear Karla,

I followed up with Flagman support today as instructed. They confirmed that today (Wednesday) is indeed the 3rd working day for my withdrawal.

They asked me to wait until the end of today (UTC time) for the 3rd working day to fully complete. If the funds do not land in my bank account by tomorrow morning (Thursday), I will follow up with them again for the transaction reference/ARN code as advised, and update the thread here.

Dear Karla,

I spoke with Flagman support today after the 3-business-day timeframe expired without receiving the funds.

Support confirmed that they have now sent a formal request/escalation to their payment system to resolve an issue with my withdrawal. They stated they will email me as soon as they receive a response from the payment provider.

I am sharing this update so it is on record that the casino has acknowledged a technical/payment issue on their side. I will update the thread as soon as they provide further details or a resolution.

Dear Karla,

I am happy to confirm that the funds have finally arrived in my bank account today!

Thank you so much for your assistance and support throughout this process. This case can now be marked as resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dzonitsjr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla