FortuneJack Casino - Igrački račun je zatvoren bez isplate.

I have been playing at this casino for more than 5 months. There were no problems with the withdrawal. At the last withdrawal of funds from 03/13/2026, account verification was requested. I passed it, provided the documents and selfies through their special service at the online casino itself. Then they tortured me for a week and accused me of multiaccount. I asked to provide at least some evidence, because this is my only account. Next, they requested the 2nd verification through the mail, and then to send them a selfie with a passport and a passport by MAIL. They dragged it out again and on 03/19/2026 they finally blocked the account without withdrawing money. Scammers.

I played at this casino for over five months. I had no problems with withdrawals. My last withdrawal, on March 13, 2026, required account verification. I passed it, provided documents and a selfie through their dedicated service at the online casino. Then they harassed me for a week and accused me of having multiple accounts. I asked for some proof, as this was my only account. Then they emailed me a second verification request, specifically, that I email them a selfie with my passport and my passport. They dragged their feet again, and on March 19, 2026, they permanently blocked my account without withdrawing any funds. Scammers.

I have been playing at this casino for more than 5 months. There were no problems with the withdrawal. At the last withdrawal of funds from 03/13/2026, account verification was requested. I passed it, provided the documents and selfies through their special service at the online casino itself. Then they tortured me for a week and accused me of multiaccount. I asked to provide at least some evidence, because this is my only account. Next, they requested the 2nd verification through the mail, and then to send them a selfie with a passport and a passport by MAIL. They dragged it out again and on 03/19/2026 they finally blocked the account without withdrawing money. Scammers.

Играл в данном казино более 5ти месяцев. С выводом не было проблем. При последнем выводы денежных средств от 13.03.2026 года запросили верификацию аккаунта. Я ее прошел, предоставил документы и сельфи через их специальный сервис в самом онлайн казино. Далее меня неделю мурыжили и обвинили в мультиаккаунте. Я попросил предоставить хоть какие то доказательства, т.к это мой единственный аккаунт. Далее они через почту запросили 2ю верификацию, а имено прислать им НА ПОЧТУ сельфи с паспортом и паспорт. Опять тянули и 19.03.2026 окончательно заблокировали аккаунт без вывода денег. Мошенники.

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Dear sematicas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila