Forzabet.live Casino - Povlačenje igrača je odloženo.

I requested a withdrawal of approximately 500 USDT on May 17th.

After 5 days, the withdrawal hadn't been processed, so on May 22nd, I inquired via chat about the withdrawal date. I was told that they couldn't respond immediately via chat and instructed me to send an email to a specified address.

I sent the email, but after 3 days, I received no reply. On May 25th, I again inquired via chat about the withdrawal date.

The reply was the same as before: I was told to send an email to the specified address.

So, I explained via chat that I had sent an email last week but still hadn't received a reply.

Then, I received a reply stating that the withdrawal would be completed by the next day.

I have attached screenshots of the chat conversation.

The withdrawal still hasn't been processed. I'm not receiving replies to my emails. I can't trust the chat either.

Is this casino a scam?

Please help me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Dear Kamui21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm if your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Thank you for your reply.

I will answer your questions.

* I am not sure if my account is verified. I was able to play without any problems for about two months after registering. KYC was not requested, so I did not complete it.

* I have never used any bonuses.

* This is my first withdrawal request.

Thank you for your assistance.

Thank you for the clarification, Kamui21.

Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

It's currently on hold, as shown in the picture.

I'm also sending screenshots of the emails I sent on May 22nd and 26th.

I haven't received a reply to any of them, and I can't get in touch with the casino.

I'm desperate for this casino.

Please help me.

Thank you.

Dear Kamui21

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya, (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Kamui21,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Forzabet.live Casino to join this conversation and assist in addressing the complaint.

Dear Forzabet.live Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Kamui21

I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend you contact an alternative dispute resolution service (https://anjouangaming.com/resources/authorized-adr-providers/) and submit a complaint to them. These services are approved by the Gaming Authority and have better options and tools to assist players.

I am sorry I could not be of more help on this occasion.

Regards,

Munya

Casino Guru