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ON 28.02.22 I MADE A WITHDRAWAL OF € 450.00 ARISING FROM BEING SUCCESSFUL TO CONVERT A BONUS ACCREDITED AFTER A PAYMENT; TODAY, THAT IS 02.05.22 I HAVE NOT RECEIVED A NICE NOTHING YET, ALTHOUGH I HAVE WRITTEN, I DON'T KNOW HOW MANY MAILS TO THE SUPPORT ITSELF AND I HAVE NEVER RECEIVED ANSWER. FURTHERMORE, THE ASSISTANCE DOES NOT PROVIDE YOU WITH ANY CLEAR INFO, THEY ONLY TEND TO TAKE AROUND NOT CONSIDERING THE DISCOMFORT CREATED.

I WONDER IF I HAVE LOST THAT MONEY AND IF I CAN DO SOMETHING TO GET IT? I TRUST IN YOU FOR THE RESOLUTION OF THE PROBLEM AND I AM WAITING FOR A FEEDBACK IN THIS SENSE.

thank you

IN DATA 28.02.22 HO EFFETTUATO UN PRELIEVO DI € 450,00 DERIVANTE DALL'ESSERE RIUSCITO A CONVERTIRE UN BONUS ACCREDITATO DOPO UN VERSAMENTO; IN DATA ODIERNA, OSSIA IL 02.05.22 NON HO ANCORA RICEVUTO UN BEL NIENTE PUR AVENDO SCRITTO NON SO QUANTE MAIL AL SUPPORTO STESSO E NON HO MAI RICEVUTO RISPOSTA. INOLTRE DALL'ASSISTENZA NON TI FORNISCONO NESSUNA INFO CHIARA ANZI TENDONO SOLO A PRENDERTI IN GIRO NON CONSIDERANDO IL DISAGIO CREATO.

MI CHIEDO SE HO PERSO QUEI SOLDI E SE POSSO FARE QUALCOSA PER OTTENERLI?POSSO DENUNCIARLI PER APPROPRIAZIONE INDEBITA? CONFIDO IN VOI PER LA RISOLUZIONE DELLA PROBLEMATICA ED ATTENDO UN RISCONTRO IN TAL SENSO.

gRAZIE

Dear URPE81,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received confirmation regarding successful account verification? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

Dear URPE81,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.