Frumzi Casino - Isplata igraču je odložena.

Good evening, I'm filing a complaint simply because I've read some discouraging stories about Frumzi Casino's withdrawal processing times. I hope it helps that I have a high VIP level on their site, complete with a private manager, who promised via email "priority treatment" on withdrawals and much higher limits.

My current limit is €800 per day, every 24 hours. Of the €6,400 I have to withdraw, I already have two pending withdrawals of €800, requested on December 15, 2025 and December 16, 2025. This means my account balance currently stands at €4,800, all of which are to be withdrawn in €800 increments. I'm hoping you can help me speed up the process. Looking forward to hearing from you, thank you.

Buonasera, apro il reclamo per il semplice fatto che ho letto storie non incoraggianti riguardo le tempistiche di rilascio dei prelievi da parte di Frumzi Casinò. Spero possa aiutare il fatto che sul loro sito ho un livello VIP alto, con tanto di manager privato, il quale via mail aveva promesso un "Trattamento prioritario" sui prelievi e limiti molto più alti.

Al momento il mio limite è 800€ giornalieri, ogni 24h. Dei 6400€ che ho da prelevare, ho già due prelievi da 800€ in sospeso, richiesti il 15/12/2025 e il 16/12/2025, ciò significa che il saldo sul conto è al momento di 4800€, tutti da prelevare a 800€ alla volta. Spero in un aiuto da parte vostra per velocizzare i tempi. In attesa di un riscontro, grazie.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear antman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear antman,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear antman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru