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Subject: Winning Not Credited – Baccarat Game – $8,800 Payout Missing

Complaint:

Also this is the second time this has happened. And the last time the gave my money but said I had to wager the entire amount in order to withdrawal. Please help me as it took one month last time to get this resolved.

I am submitting this complaint regarding a serious issue with Funbet Casino where my legitimate winnings were not properly credited to my account.

On March 23, 2026 at approximately 1:25 AM, I placed a bet of $4,400 on Player in a baccarat game (Round ID: BUhv0HUmCuaqq4LL).

The result of the hand was:

Player: 7 (4♣, 3♣)

Banker: 4 (8♦, 6♥, Q♣)

This is a clear and valid Player win, and the system itself shows:

Bet: $4,400

Win: $8,800

However, despite this confirmed winning result, my account balance only shows $889.03, meaning the winnings were not properly credited.

I have attached evidence including:

Game result showing Player win

Bet amount and win amount clearly displayed

Round ID and timestamp

This is not a dispute about the outcome — the system itself confirms I won. The issue is that the payout was not reflected in my balance, which indicates either a technical error or a failure on the casino’s side.

Additionally:

I have attempted to contact support multiple times

I have only received generic responses or no meaningful resolution

The issue remains unresolved and the funds are still missing

Expected Resolution:

I am requesting that Funbet Casino:

Immediately credit the full winning amount of $8,800, or

Provide a clear and transparent explanation supported by game logs and transaction history. I also had $89 remaining in my account before I won the bet

This situation is unacceptable, as it involves a confirmed winning bet that has not been paid out.

I am requesting Casino Guru’s assistance in investigating this matter and ensuring a fair resolution.

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Dear Manvirbasran,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your winnings not being credited, especially since you mention a similar situation has already occurred in the past.

I can see that you previously experienced a comparable issue with this casino (https://casino.guru/complaints/funbet-casino-player-s-winnings-have-not-been-credited), which makes this case even more important to review carefully.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Have you checked your transaction history to see if the winnings were credited and then possibly reversed? If yes, please share a screenshot of this section.
• Could you please provide your full game history for the relevant session, including the round in question (Round ID: BUhv0HUmCuaqq4LL)?
• Do you have any communication from the casino specifically addressing this round or explaining why the winnings were not credited?
• Could you confirm whether your balance changed at any point after the round (even temporarily), or if the winnings never appeared at all?

If you have any supporting evidence such as screenshots, game logs, or communication with the casino, please attach them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela