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To this day I continue to receive SMS communications, even though I have repeatedly requested that they stop sending them.

A fecha de hoy sigo recibirndo comunicaciones por SMS, cuando he solicitado muchas veces que dejen de enviarlas

Dear marcrj7,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the unwanted communications from the casino.

To better understand your situation, could you please clarify the following:

• When did you first request to stop receiving communications?
• Have you kept any records or screenshots of your requests?
• What specific types of messages (SMS, emails) are you receiving? Are they always bonus offers?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I receive SMS.

It has been requested for more than 6 months

Recibo SMS.

Hace mas de 6 meses que esta solicitado

Thank you very much for your reply. Do you currently have an active account at this casino? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear marcrj7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning

I haven't found the communications. Only the messages I received that I already attached.

Buenos dias

No he encontrado las comunicaciones. Unicamente los mensajes que me llegaron que ya adjunte

Dear marcrj7,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Funbet Casino representative to join this conversation.

Dear Funbet Casino,

Would you be able to disable player from receiving promotional offers as requested?

Thank you in advance,

Mirka

Dear marcrj7,

Please provide the email address you have registered in our casino in order to locate your account, unfortunately with the email provided here we are unable to do so.

Thank you in advance!

Best regards,

Funbet Casino Team

Dear marcrj7,

Have you been able to supply the casino with requested e-mail?

Dear marcrj7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru