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Hello, I'm having problems with my withdrawal. I've been waiting for my withdrawals for eight business days now. The stated three business days have long since passed. I have three €500 withdrawals pending and a balance of €2,000 that I want to withdraw. According to the website, KYC is OK, and I earned the balance without a bonus.

I had already successfully received 1000 euros after 3 working days and immediately afterwards the problem started.

Hallo, ich habe Probleme mit meiner Auszahlung. Ich warte nun seit mittlerweile 8 Werktagen auf meine Auszahlungen. Die angegeben 3 Werktage sind längst überschritten. Ich habe 3x 500 Euro in der Warteschlange und noch 2000 Euro Guthaben das ich auszahlen möchte. KYC ist laut Webseite in Ordnung und ich habe das Guthaben ohne Bonus erspielt.

ich habe bereits erfolgreich 1000 Euro ausbezahlt bekommen nach 3 Werktagen und im Anschluss ging direkt das Problem los.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The 14-day period is fine. However, Funbet's terms and conditions state a processing time of 1-3 business days. That time is long gone. I'm just being left hanging. I wish they'd at least given me a reasonable answer with a timeframe, but I keep getting these copy-paste texts. Recently, I also received an email from a VIP employee.

Das mit den 14 Tagen ist in Ordnung. Allerdings steht in den Bestimmungen von Funbet eine Bearbeitungszeit von 1-3 Werktagen. Die Zeit ist lange um. Ich werde halt im offenen sitzen gelassen. Wenn man mir wenigstens eine vernünftige Antwort geben würde mit einem Zeitraum aber ich bekomme immer nur diese Copy Paste Texte. Zuletzt auch per Mail vom ViP Mitarbeiter.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no there is no payout yet.

I have written to support several times but no chance, always the same answer.

Please help me

Hallo, nein es gibt keine Auszahlung bis jetzt.

Ich habe mehrfach geschrieben zum Support aber keine Chance immer die gleiche Antwort.

Bitte helfen sie mir

Hello, nothing has happened yet. It's always the same thing.

Hallo, es ist noch immer nichts passiert. Immer nur das gleiche.

Now, after informing Funbet, I have received a payout.

But now there are still 2000 euros outstanding!

With the current payouts it shows me an error message and no one can help me.

This is all unbelievable!

Nun habe ich nachdem ich Funbet drauf hingewiesen habe eine Auszahlung erhalten.

Nun sind aber immernoch 2000 Euro offen!

bei den jetzigen Auszahlungen zeigt er mir eine Fehlermeldung und niemand kann mir helfen.

Das ist doch alles unglaublich!

My withdrawals keep getting canceled.

It's the same withdrawal method as the deposit method, so everything's fine. The previous withdrawal worked, too...

Meine Auszahlungen werden jetzt immer wieder storniert.

es ist die gleiche Auszahlungsmethode wie eingezahlt wurde es passt alles. Die Auszahlung vorher ging ja auch….

No, that doesn't solve anything. I can't make any withdrawals to my card anymore because you've blocked it. You've already lowered my VIP status. I can't even withdraw the current €500 daily because I get an error message. Every other withdrawal function works, but this one doesn't because you reject it and keep canceling.

Nein das klärt gar nichts. Ich kann gar keine Auszahlung mehr auf meine Karte machen, weil ihr diese blockiert. Ihr habt meinen VIP Status ja schon runter gesetzt. Selbst die momentan 500 Euro täglich kann ich nicht mehr auszahlen weil eine Fehlermeldung kommt. Jede andere Auszahlungsfunktion geht, nur diese nicht mehr weil ihr das ablehnt und immer wieder storniert.

Dear player, could you please clarify when exactly your card started being blocked?

Have you tried using another withdrawal method offered by the casino? If yes, what was the result?

Has the casino provided you with any specific reason why your card is now being rejected, despite having been used successfully before?

Could you please confirm whether you have received any formal notification from the casino about your VIP level being downgraded, and when this occurred?

You can upload screenshots here in this thread, or send everything via email to dominika.l@casino.guru.

Hello, I haven't received any notification from the casino regarding the downgrade. I only noticed it because the maximum withdrawal limit is now €500. But it wouldn't be a big deal.

I've looked into it, and other payout methods would work. But that's out of the question because I want to continue transferring to my Mastercard, as usual. Otherwise, a bank transfer could cause problems with my account in Germany.

And no, the casino doesn’t give a reason for the rejection.

Hallo, ich habe keine Nachricht vom Casino bekommen bezüglich der Herabstufung. Ich habe es nur gemerkt weil die Auszahlung nun maximal 500 Euro betragen kann. Wäre aber nicht das schlimmste.

Ich habe es geschaut und andere Auszahlungsmethoden würden gehen. Das kommt aber nicht in Frage weil ich das wie bisher auf meine Mastercard buchen möchte, weil mir sonst per Banküberweisung nachher das Konto Probleme machen könnte in Deutschland.

Und nein das Casino nennt keinen Grund für die Ablehnung.

I'm still getting this message. I've also contacted support, and they can't help me.

noch immer kommt jetzt diese Meldung . Ich habe mich auch an den Support gewandt und die können mir nicht helfen.

I'm still waiting. I hope I don't have to wait for weeks again. You've already managed to reduce some of the original winnings.

I hope this will go faster now

Ich warte weiterhin. Ich hoffe das ich nicht wieder Wochenlang warten muss. Ihr habt ja schon erreicht das von den ursprünglichen Summen dadurch wieder was verspielt wurde.

Ich hoffe das geht jetzt schneller

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello HavkmpJul,

 

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

 

 Dear Funbet Casino,

 

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

 

Thank you in advance.

 

Respectfully,

Attila G.

 

Hello, Jeton's Mastercard withdrawals are blocked. I would also like to withdraw to my original Mastercard, please. I really want to know why Funbet is blocking this.

Hallo, die Auszahlungen von von Jeton Mastercard blockiert. Ich möchte auch bitte auf meine ursprüngliche Mastercard auszahlen. Ich möchte echt endlich mal wissen warum Funbet das blockiert.

I'll try again with MiFinity. If that doesn't work, Funbet MUST reactivate my card withdrawal.

Ich versuche es noch einmal mit MiFinity wenn das auch nicht geht, muss Funbet ZWINGEND meine Auszahlung auf Karte wieder freischalten.

Funbet has now activated my card for withdrawals. Now the casino just needs to pay out my remaining balance to the card. I hope it happens this week. The Mastercard with the 2600 at the end.

Meine Karte zur Auszahlung hat Funbet jetzt freigeschaltet. Jetzt muss das Casino nur noch mein restliches Guthaben auf die Karte auszahlen. Ich hoffe das es diese Woche noch passiert. Die Mastercard mit der 2600 am Ende.

Dear HavkmpJul,

Upon reviewing your account we can see most of your withdrawal request was cancelled from your end before we could process it from our side.

We would like to bring to your attention that you are permitted to have a maximum of three (3) active withdrawal requests at any given time, with each request requiring a gap of 24 hours. For any subsequent request beyond the third, you will need to wait for one of the previously submitted withdrawal requests to be processed.  

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

We would also like to inform you we will provide you with an update regarding your current pending withdrawals at the earliest opportunity.

Kind regards,

FunBet team.

Yes, it kept getting canceled because Funbet made a mistake, and the withdrawal to my card was repeatedly blocked. You seem to have resolved that now. I'm still waiting for the withdrawals, though.

Ja es wurde immer wieder storniert weil immer wieder ein Fehler von Funbet war und die Auszahlung immer wieder auf meine Karte blockiert wurde. Das habt ihr ja jetzt scheinbar gelöst. Auf die Auszahlungen warte ich jetzt trotzdem noch.

And the payment is still overdue and the terms and conditions are not being adhered to.

Und immernoch ist die Auszahlung rückständig und die Angaben in den AGB werden nicht eingehalten.

Dear Funbet Casino,

We kindly ask you to process the player’s withdrawals within the timeframe outlined in your policies.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Thank you, dear Casino Guru team, for your help. Funbet has now processed my withdrawals. I hope this structure behind Funbet and all its associated casinos will improve. The scheme behind it is quite obvious.

Danke liebes Casino Guru Team für eure Hilfe Funbet hat nun meine Auszahlungen bearbeitet. Ich hoffe das dieses Konstrukt hinter Funbet und allen dazugehörigen Casinos sich bessern wird. Die Masche dahinter ist ganz klar zu erkennen.

Dear HavkmpJul,

Thank you for the update.

Could you please confirm whether you have received all of your withdrawals? Can we proceed with closing this complaint?

Thank you in advance.

Best regards,

Attila G.

Yes, the complaint can be closed. Thank you again.

Ja die Beschwerde kann geschlossen werden. Danke noch einmal

Dear HavkmpJul,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on September 24, and September 25, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

Our team wishes you all the best for your future activities!

Kind regards,

FunBet team.

Dear HavkmpJul,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru