Gamblezen Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom.

I did 3 withdrawal transaction on the 19/02/2026... none have been disputed, the problem is that they need proof 1 of my visa cards which was stolen that I used to deposit with last year and subsequently then replaced but i only replaced the card not the account. Now i gave them a copy of my bank statement with the last 4 letters showing in the transactions and on that statement is also my name and address but apparently thats not good enough...i didnt take a photo of this visa card for some reason but i only had it for a short time. I have gone into my branch and they cannot give me a document of what they seek... which is

The first 6 digits and the last 4 digits of the card

The expiry date

My name

I have that information of course and i just dont have it as a official document. On all of the National Australia Bank sites like internet banking and the mobile app it does not give me that document other than a bank statement which does not have the expiry date and the first 6 numbers..

I have been trying with my bank and emailing gamblezen in regards to not being able to get what they need and they just do not respond and i am at a loss of what to do next. I asked them a few times to give me the date i made the transaction exactly that way i can give them that detail from the bank of the transaction that i did and no reply on more than a few occasions. The problem is the card doesnt exsist anymore so I cant get what they specifically ask for .. the bank statement should be enough....if i can get the date then i can send the a copy of the transaction

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you no longer have access to the credit card you have used for depositing into your casino account?
• Did you pass the KYC verification in this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila