Gamdom Casino - Dobici igrača su konfiskovani.

I opened an account after seeing positive reviews on your site—yes, women play at casinos too. The casino claims I cheated and confiscated the winnings I made in the live casino—yes, in the live casino. They only returned my last deposit, which amounts to just one-tenth of the total sum. I don't understand why this casino has such a good reputation—it's unbelievable. I should add that I have accounts at many other casinos and have never encountered a problem like this.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What live games did you play to accumulate your current balance in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Let me include the player's message for convenience:

Hi my name is Aleksandra, I am very happy to be able to talk to You

My withdrawals were blocked and the casino requested verification; I am a woman, and it seems that was an issue for them—the verification system rejected my initial submission (ID and selfie). I’ve had similar problems at other casinos, but in those cases, verification via video or a live session always went through successfully. Then, after the account verification process, I was informed that my account was in violation of the terms and conditions. The account was blocked on the day I opened a case here.

Only Blackjack

I didn't use any bonuses or promotions, including rakeback

Unfortunately, these are chat logs in a very strange format it’s a response from the casino regarding identity verification; specifically, it’s a reply within the chat.

Dear glamaker,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello glamaker,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Gamdom Casino to join the conversation.

Dear Gamdom Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused.

You can send the information and evidence to me via email at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino has such good reviews, yet they’re behaving so unprofessionally...

Dear glamaker,

I have been in contact with the casino team. They provided the following explanation for closing your account and confiscating the funds:

Hi,

Following our review of the account and the activity associated with it, we identified issues with the verification process, along with gameplay activity that did not meet the requirements set out in our Terms and Conditions.

Our Terms prohibit, among other things, providing inaccurate or misleading information during registration or verification, as well as cooperating with others to manipulate outcomes, exploit promotions or gain an unfair advantage. Based on our findings, the account was restricted and ultimately closed.

As the gameplay activity did not comply with our requirements, the funds associated with it were confiscated, as they were not considered fairly earned under our rules.

For security and compliance reasons, we cannot share the specific evidence or details behind our findings with the player. We can confirm, however, that the decision followed a careful review and was made in line with our policies and requirements.

We hope this helps clarify the situation. These decisions are never taken lightly and are only made when our review establishes that an account has been involved in activity that does not meet our policies or requirements....

Regards

My follow-up email asking the casino team for evidence of the rule violations they allege was not addressed. As the casino has not provided the information and evidence needed for a thorough, independent assessment, we are unable to support its decision to confiscate your winnings. Based on the information and evidence currently available to us, the confiscation of your winnings appears to be unjustified at this time.

This lack of transparency does not align with the principles of fair practice that we strive to uphold to ensure a fair gambling environment for both players and operators.

As a result, we regret to inform you that we must close this complaint as Unresolved—Insufficient evidence from the casino.

I understand that this is not the resolution you were hoping for, but we believe that the decrease in the casino’s rating due to unresolved complaints may encourage them to reassess their approach. Should the casino choose to respond and resolve the matter, we will reopen your complaint and notify you via email. In the meantime, if you wish to pursue your case further, you can contact the Anjouan Gaming (AOFA) Authority and submit a complaint to them. The Gaming Authority might have more options and tools to help players. You can find more information on how to do that here: Licensing Authority – Anjouan Gaming | Casino Guru. You might also find our article How to submit a complaint to a regulator | Casino Guru useful.

Please let me know how they responded at michal.k@casino.guru.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru