Gamdom Casino - Igrački nalog je zatvoren.

I registered gamdom today and i deposit 1.800TL with crypto. 2 hours later when i withdraw 8000 tl also my payment did not arrive after that my account blocked.

What did i do ? How can i solve this problem ?

Dear shocker01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your account.

In order to assist you better, could you please provide more details about your situation?

• Have you tried contacting customer support to ask about the reason why your account was blocked?
• Did you receive any notifications or messages from the casino after your account was blocked? If so, please forward it to me at veronika.f@casino.guru or post screenshots here.
• Have you submitted any identity documents to the casino for verification?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello,

I discovered the Gamdom website through a streamer and created my account on Monday, April 28th. I researched the site's reliability and saw that it was endorsed by almost all streamers. I filled in my information, submitted a photo of my ID card, and then entered my phone number. I made my deposit using cryptocurrency via the TRX (TRC20) network. After playing slots for a while, I decided to make a withdrawal. I entered my Binance Global TRX (TRC20) address and waited. I also chatted a bit with the live support to learn more about the site.

Then, suddenly, I received a notification saying that my account had been banned. When I contacted live support, they told me it was due to multiple accounts and that my account would not be reopened. They also said that any future accounts I create will also be banned. I am 100% sure that I had never accessed or created an account on this site before. If I had an account, why would I create a new one? What advantage would that give me? I’m aware that the "no multiple accounts" rule exists on nearly every betting site, not just yours.

Despite this being my first account, and even though I verified my identity by uploading my ID, I was told that my account would remain closed and that I would not be paid. This is completely unfair. I kindly ask the relevant department to review my account again. I am absolutely certain that there has been a mistake.

The amount I was trying to withdraw was $200. That may not seem like much to you, but it would put me in a very difficult position. I really needed that $200 and this situation has been heartbreaking. Once again, I request the responsible team to re-evaluate my case. If I really had another account, I wouldn’t be explaining myself in this way and sending this email.

Thank you in advance for your attention.

Best regards.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Did you accumulate your winnings with or without an active bonus?

Dear shocker01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.