Gamdom Casino - Sredstva igrača su oduzeta bez objašnjenja.

Hello,

I am opening this complaint because Gamdom.com my entire balance, including my deposit made via cryptocurrency.

They claim that I "violated the Terms & Conditions", but they refuse to indicate which specific clause I supposedly breached. I requested clarification multiple times, but the support only sends generic copy-paste messages such as:

"This action was taken due to a breach of our Terms & Conditions."

"This decision was made in accordance with our company’s policies and guidelines."

At no point did they provide any evidence, explanation, or section number of the alleged violation.

I believe it is unfair and unacceptable for a casino to confiscate a player’s funds without providing a transparent reason, especially the deposited amount, which came directly from my own wallet.

I am requesting:

Clear explanation of the exact rule or clause I allegedly violated.

Proof of such violation.

Refund of my remaining balance, or at least the return of my initial deposit.

So far, Gamdom refuses to communicate properly or provide details. Therefore, I need CasinoGuru’s assistance to request transparency and a fair resolution.

Thank you for your help.

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Dear vitormarques,

Thank you very much for submitting your complaint. I’m sorry to hear about the confiscation of your balance and the lack of clarity provided by Gamdom regarding the alleged Terms & Conditions violation.

To better understand your situation and proceed with the case, could you please clarify a few important details for us?

• When did the casino first notify you that your account was closed or that your funds were confiscated?
• Did Gamdom provide any information about the specific activity they considered to be a breach (for example: multi-accounting, VPN use, bonus misuse, irregular betting patterns, or anything similar)?
• Could you please send us any additional screenshots of the messages you received from the casino regarding the alleged violation?

If you have any emails, screenshots, or communication with the casino, please forward everything directly to petronela.k@casino.guru, and we will carefully review the details.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear vitormarques,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru