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Complaint against GangstaCasino regarding severe withdrawal delays and withheld funds

I used to play at GangstaCasino a while ago, but I am filing this complaint because the site's behavior and handling of my funds have been absolutely malicious.

I played on this site for the first time on March 14, 2026. I managed to win a substantial amount of money for me, but I have been struggling immensely to withdraw the full balance.

The withdrawal process is so slow that it is unclear when the funds actually hit my account. Therefore, I will list the dates based on the status shown on the website:

March 14, 2026: Processed (Paid)

March 24, 2026: Processed (Paid)

May 15, 2026: Processed (Paid)

May 19, 2026: Requested (Pending)

It has been 33 days since my withdrawal request on May 19th, and I have still not received my money. On top of that, I still have a remaining balance of €1,941 in my account.

When I inquired in the past, customer support informed me that withdrawals are typically processed within 3 business days. The current delay is more than 11 times longer than their standard timeframe.

I have completed all KYC (Know Your Customer) verifications without any delay, and the KYC page on the website clearly states that my verification is fully completed.

I do not know if they are facing financial difficulties, but they are absolutely refusing to approve my withdrawal.

I would sincerely appreciate your assistance in resolving this matter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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If anything seems suspicious, contact us directly.

Stay safe.

Dear kitaichi29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When have you passed account verification? Which documents were you asked to provide?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino or any other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kitaichi29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear administration and player, we understand that there may be a technical issue with withdrawals at the moment.

Our specialists are currently working on this issue, and as soon as it is resolved, the withdrawal will be sent to the player.

We will send an email to the player as soon as the funds are sent.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru