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Casino does not take self-exclusion seriously.

I got banned from all casinos that are so common because I can't keep my hands off games.

I contacted them in the chat and they said I should write an email that I want to close my account. I didn't do it. In the meantime I've gambled quite a few things. This senseless €250 rule alone gave me €1,000 tasted because I gambled it away.

It's just a huge mess of casinos that an exclusion is not accepted.

https://gyazo.com/37cfa80f7299dad136b39ef18a7a52a2

they didn't respond to that either

Hello, the verification is solved. But I would like to express the unfair behavior of the casino again and a compensation from the casino in the amount of 900€.

When I wanted to pay out, the amount was constantly rejected. I asked in the chat why.

The casino said for technical reasons I could only withdraw €250.

Now to the real problem, if I withdraw 250, it remains in the balance that you have no overview at all when you play it, then the game would simply be rejected and you think yes, I have withdrawn 1000, but in the end it was scary because of that means you gamble away everything even though you have withdrawn it is not immediately deducted from the balance it simply remains in the player account which is a huge unfair sour egg from this casino.

At other casinos, at least the processing remains immediately and you have to cancel the payout in order to be able to play with it. In my opinion, it is the casino's fault that I only went out with €500 instead of €1400 because I had absolutely no overview of what I only got out afterwards have found.

I would like to ask because I have registered with you that you write in bold what this casino uses for unfair means. 100 documents must be sent until it is verified. I would like gg.bet to comment on this. For me it's a rip-off when someone thinks you've paid out and it stays in the overview for playing. Normally, the amount has to be processed immediately so that it's no longer available to play when it's paid out.

By the way, I asked several times in the chat to deduct the balance

I also filed a complaint with wolfslot.

Casino nimmt selbstauschluss nicht ernst.

Ich habe mich an allen Casinos die es so gängig gibt Sperren lassen weil ich nicht die Finger weglassen kann von Spielen.

Ich habe mich beim Chat gemeldet bei denen und die meinen ich soll eine email schreiben das ich mein Accound schlissen will hab ich gemacht wurde nicht gemacht in der zwichen zeit habe ich so einiges wider verzockt auch diese sinlose 250€ regel hat mir 1000€ schon allein gekostet weil ich es verzockt habe.

Es ist einfach eine riesen sauerei von casino das ein Auschluss nicht aktzeptiert wird.

https://gyazo.com/37cfa80f7299dad136b39ef18a7a52a2

auch darauf sind die nicht eingegangen

Hallo die Verifizierung ist gelöst Aber ich möchte hier das Unfaire verhalten des Casinos nochmal Äußern und eine Entschädigung vom Casino in Höhe von 900€.

Als ich Auszahlen wollte wurde der Betrag ständig Abgelehnt ich habe im Chat gefragt Warum.

Das Casino sagte aus Technischen Gründen darf ich 250€ nur Abheben.

Jetzt zu dem wirklichen Problem wenn ich 250 abhebe bleibt es in der Balance drin stehen das man überhaupt keine Übersicht hat wenn man spielt es wird dann wären des Spiels einfach abgelehnt und man denkt ja ich hab ja 1000 abgehoben aber am ende war der schrecken da das bedeutet Mann alles verzocken obwohl man abgehoben hat es wird nicht sofort Abgezogen aus der Balance es bleibt einfach in Spieler Konto was eine riesen unfaire sauer ei von diesen Casino ist.

Bei anderen Casinos bleibt es wenigstens in der Bearbeitung sofort und Mann muss die Auszahlung stornieren um damit spielen zu können in meinen Augen ist das Casino schuld das ich mit nur 500€ raus ging stat 1400 weil ich absolut keine Übersicht hatte was ich aber erst hinterher raus gefunden habe.

Ich möchte bitte da ich über euch mich bei denen Angemeldet habe das sie ganz Fett schreiben was dieses Casino für unfaire mittel benutzt Dokumente musst 100 stück gesendet werden bis es verifiziert wird. Möchte gerne das gg.bet dazu stellung bezieht. Den für mich ist das Abzocke wenn einer denkt man hat ausgezahlt und es bleibt aber in der übersicht zum spielen normaler weise muss der betrag sofort in bearbeitung sein das es zum spielen bei auszahlung nicht mehr verfügbar ist.

Ich habe im Chat übrigens mehrmals drum gebeten die Balance abzuziehen

Auch bei wolfslot dazu reich ich gleich auch eine beschwerde ein.

Dear Wibrak,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing.

Please understand that the fact that the requested withdrawal is not immediately deducted from the real balance is not the reason for a refund.

In regard, to your self-exclusion request, if you have been advised to send an email to customer support and you didn't follow the instructions, we can't help you either. Please understand that not every casino department can apply the self-exclusion or close the account.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Screenshot from the player:

I'm sure you understand that "close me accound" is not the correct way how to request the self-exclusion.

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings GGBet Casino

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@gg.bet (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

I'm doing that now so please leave the traid here until the casino has traded.

Ich mache das jetzt so bitte den traid hier jedoch auf zu lassen bis das casino gehandelt hat.

I will also dispute the deposits.

Ich werde auch die Einzahlungen anfechten.

Thank you, Wibrak, for your reply.

I would like to remind you that you haven't specified the time period for which you wish your account to be blocked. Additionally, the absence of license is not a reason for a deposit refund, nor for account blocking.

Please send another email, CC me in the copy, and specify all the requested information. Thank you very much in advance.

I don't understand your translation

Ich verstehe ihre übersetzung nicht

Please send another email to casino and specify for how long you wish your account to be self-excluded and the reason behind it.

The casino didn't even answer my first email

Das Casino hat mir nichtmal auf die erste email geantwortet

The information in your first email wasn't complete. As I strongly advised earlier, please send another email with all the required information and keep me informed. Thank you.

Dear Wibrak,

Have you succeeded in closing your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

It was closed but without a confirmation and I asked for a deposit details I didn't get either.

Es wurde geschlossen aber ohne eine Bestätigung und ich habe ein Einzahlung Details gebeten habe ich auch nicht bekommen.

Thank you, Wibrak, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Wibrak,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.