GG.BET Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

I have only one account which i tried to verify it, gg bet accepted my id card and my bank card. (this was after they limited my account and declined my withdraw) I needed to send statement of my location which i did and a operator declined it so i was waiting for a bank statement and suddenly after 2 days of my account being limited they banned me for multiple accounts. I never tried to verify 2 accounts with same id, never even had 2 accounts and never deposited with my card on another accounts on gg bet. I won series of profitable bets. Immediately after winning, gg bet limited my account restrictions. Two days later they did banned me completely and confiscated my deposit plus my funds of 2.250 euros. For the deposit it was accepted in a seconds but for the withdraw i needed to wait 1 day one time and got declined and when i tried again they declined it and banned me. (When they banned me i already had my id card plus my bankcard verified) I have never used a vpn, i have never created another profile, and i am the sole user of my device on gg bet. I am explicitly requesting an independent review and am 100% willing to undergo a Live video KYC verification call with my passport/ID to prove my unique identity.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with or without an active bonus?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Yeah there is another users which are logged in a gg bet site and are using it. There was no bonus it was expired. It was only the cash i deposited and my winnings around 2300 euros because i had 2 live tickets with verified account and i got banned mid time.

This was my reply:

How makes no sense when there are family members which are using the site and what if they are on the same ip domain. You absolutely know that you are wrong but you just confiscated my winnings there was not a single account verified on my name or deposited with my card. That is a fact, and you are trying to run away from it. Accepted my credit card accepted my id card devlined my withdraws and banned me. No rights to do that.

Thank you for your response. Is there any possibility that you and your family members have accessed the casino from the same device? Additionally, have you utilized any bonuses?

I look forward to your reply.

Thank you for your response.

To answer your questions:

Yes, on some occasions, my family members have logged into their own GGBet accounts using my phone. However, these are completely separate accounts belonging to different individuals.

Each account has its own registered owner, its own personal information, and its own payment method. I have never used their accounts, they have never used mine, and I have never deposited or withdrawn using another person's payment method.

I also used bonuses that were available on my own account. I always believed I was using them in accordance with GGBet's terms and conditions, and I never attempted to abuse the bonus system. The bonus dissapeared cuz i failed to wager it. I had only around 2300€ "withdrawable" money which i tried to withdraw twice, but both times they declined it.

I would like to reiterate that I have only ever had one GGBet account. I never created or used multiple accounts, never attempted to verify another account using my ID or bank card, never used a VPN, and I remain fully willing to complete a live video KYC verification to prove my identity.

If GGBet's decision is based on the fact that different family members accessed their own accounts from the same device, I respectfully ask that this be considered in context. Shared access to a device does not mean that one person owns or operates multiple accounts, particularly when each account belongs to a different individual with separate identities and payment methods.

Thank you, and I look forward to your response

Dear Player,

Thank you for your reply and for clarifying the situation.

After carefully reviewing the information you provided, we must unfortunately inform you that we are unable to assist further in this case.

You have confirmed that:

• Another person from your household has an account at the same casino.
• The same device has been used to access both accounts.

From the casino’s perspective, this combination of factors represents a significant risk of multi-accounting or bonus abuse, even if this was not your intention. Most online casinos strictly prohibit multiple accounts being accessed from the same device as this makes it impossible for them to reliably distinguish between two independent players.

While we understand that you and your family members share a household, and access the casino from the same mobile phone, this setup unfortunately creates exactly the type of situation that casinos classify as duplicate account usage. In such cases, casinos are generally within their rights to restrict or close accounts and confiscate winnings if their Terms and Conditions prohibit this behavior.

Given the circumstances and your own confirmation of shared device, we do not have sufficient grounds to challenge the casino’s decision. For this reason, we are unable to proceed with mediation or request the payment of the winnings on your behalf.

We understand this is not the outcome you were hoping for. For future reference, we strongly recommend that each player uses separate devices and separate payment methods, to prevent similar situations.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Attila