Glassi Casino - Depozit igrača je odložen.

I have deposited 10000 on 9th of this month but casino giving lame excuse that amount will be reversed in 5 days but nothing happened. I have sent bank statement but no response from casino. You will find tons of complaint about this casino about stealing customer money. Help me out

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Dear Sunilr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I have already provided the required details to the casino, online is filled with complaints about they going rogue after deposit. I see many active complaints even here. Why is this scam casino rated so high here??? It has been ten days since I provided the details but no response from them!!!

Thanks for your reply.

If you have concerns about the trustworthiness of an online casino, I recommend that you don't play there. We understand your concerns. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 12 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

If you have concerns about the trustworthiness of an online casino, I recommend that you don't play there.

Is this how you reply? I would not have played their if not for your rating.

Why would my review be put on hold due to complaint??? Does not make sense lol!!!

Thanks for your patience,

Did the casino either credit your deposit or return the amount to your bank account?

Please let me know.

No they don't even respond after sending 4 emails in total

Thanks for your reply.

To pursue the complaint further, kindly provide a payment confirmation from your banking app to my email at tomas@casino.guru or post a screenshot here.

Also, kindly go to your player's account and share a screenshot from your player's account of how the deposit transaction is recorded in your deposit history.

Lastly, please send me the communication you received from the casino regarding the issue, including the one you referred to in your first post.

Thanks in advance for your cooperation.

Dear Sunilr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have forwarded the email