Goldbet Casino - Nedostaju besplatni okreti igrača.

My free spins on the $100.00 deposited just disappeared I only got 15 free spins... Not happy

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you wanted to activate with your deposit?
• Have you made sure to choose the right bonus, enter the promotional code correctly, or fulfill any other requirements necessary to receive the bonus?
• Have you contacted customer support immediately after you found out that you were credited with fewer spins than expected?
• Have you started playing with the 15 free spins, or have you not touched the bonus at all yet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Kingkonglives777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.