Golden Genie Casino - Povlačenje igrača je odloženo.

I requested a withdrawal of £702.75 on 21 June 2026. It has now been 23 days and the withdrawal remains pending. My account is fully verified and no further documents have been requested. I have contacted customer support, my VIP manager and submitted a formal complaint. I have only received generic responses stating that my withdrawal has been "escalated", "being prioritised" and "being worked on", but no payment has been made and no timeframe has ever been provided. I am requesting the immediate release of my legitimate winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.