Golden Panda Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

hi

My name is DIANA S.

I registered at Golden Panda Casino march 4 , 2026.

I made deposit 500 EUR and received a bonus 1000 EUR

I played TrueLab , GameArt slots

I completed bonus wager and made withdraw request.

Casino requested verification, I uploaded my ID document and address document.

Address document uploaded for a few times. My verification still was pending and I asked casino if there are any updates.

Casino sent me a link to complete verification through veriff me, I did it.

After that I asked if there are any updates, Casino replied this:

"Hello,

Greetings from Golden Panda! 

Kindly be informed that your account has been onboarded due to a breach of our Terms and Conditions in the section Fraud. Also, be informed that your funds have been confiscated.

For the relevant information, please refer to - https://www.goldenpanda.com/terms

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Nessy

Golden Panda Support"

Casino guru please review my case.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that your account was closed after you submitted your documents for the KYC verification?
• Could you please forward me the documents that you sent to the casino at veronika.f@casino.guru?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi

Am I correct in understanding that your account was closed after you submitted your documents for the KYC verification?

Yes, i submitted my documents two times (two different "links")

Could you please forward me the documents that you sent to the casino at veronika.f@casino.guru?

Sure.

Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I play from my home laptop, and other people does not have access to my laptop.

Regarding IP i can say that i only used mobile internet. I am not specialist in internet/IP , but I think it is not possible.

Hello DIANASOLEDAD,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear DIANASOLEDAD,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at kristina.s@casino.guru.

Thank you for your understanding.

Best regards,

Kristina

Casino.Guru