Goldenbet Casino - Povlačenja igrača su blokirana i odložena.

My name is [hidden by Casino Guru]. My username on Golden Bet is [hidden by Casino Guru], and my registered email is [hidden by Casino Guru].

I deposited approximately €1,000 on Golden Bet and won around €3,000. When I requested a withdrawal, the casino started delaying the process and asking for verification. For about one week I was repeatedly told that my account was still under verification.

I provided all requested documents and fully cooperated. Support later confirmed that verification was completed and that I could withdraw my funds. However, my withdrawals were then blocked.

The following withdrawal amounts were withheld:

€1,800

€625

Golden Bet claimed that I violated their terms and conditions but did not provide any evidence or clear explanation.

I want to clearly state that I never shared, sold, or transferred my account to anyone. All bets were placed personally by me, and I followed all casino rules.

Since then, support has been ignoring my messages or replying with generic copy-paste answers that do not address the issue.

I believe Golden Bet is deliberately withholding my legitimate winnings, and I am asking Casino Guru to help resolve this situation and assist in recovering my fun

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you play with or without an active bonus?
• Has the casino specified which rules you allegedly violated?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I placed sports bets.

I didn't use the bonuses.

They pointed out that I violated points 9 and 14, claiming I was a fraudster. But they didn't provide any evidence, even though I went through the full verification process and was assured I could withdraw funds.

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika