Goldenbet Casino - Povlačenje igrača je odloženo zbog problema sa KYC-om.

I've been trying to make a withdrawal of 150 euros for several days.

The payouts are canceled by the casino over and over again. I'm repeatedly notified via notification in the casino app that KYC verification is required and that I have to check all cards, front and back.

I'm supposed to send it to their email address. I've done that seven times now. But my withdrawal is canceled every time, and the same email is sent again and again.

I have contacted support several times, but have not received any help.

My emails aren't being responded to. I still can't figure out what the problem is; I've even uploaded statements from all my accounts. Please help me.

Ich versuche, seit mehreren Tagen. Eine Auszahlung in Höhe von 150 Euro vorzunehmen.

Die auszahlungen. Werden seitens des Casinos, immer und immer wieder storniert. Ich werde immer wieder per, Notification. In der casino app, darüber benachrichtigt, dass eine kyc Verifizierung erforderlich ist und dass ich alle Karten Vorder und Rückseite

An deren e-mail-adresse senden soll. Das habe ich jetzt schon 7 mal getan. Doch immer wieder wird meine Auszahlung storniert und immer wieder we, wird dieselbe E-Mail gesendet. mit.

Dem Support habe ich schon mehrfach Kontakt aufgenommen, aber da keinerlei Hilfe bekommen. Auch

Auf meine E-Mails wird nicht geantwortet. Ich kann bis jetzt nicht verstehen was das Problem ist, ich habe sogar von allen konten kontoauszüge hochgeladen. Bitte helfen sie mir.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldenbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you confirmed with live chat support on how the document ought to be submitted?
• Have you provided photos of all the cards specified in the casino's message? Were any of the documents you submitted approved?
• Could you please share with me your communication between you and the casino, trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zois3,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas