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My account has been fully verified. Prior to this 1800 withdraw request, I had made 2 separate withdraws without any hassle, just took a little longer than most casinos. I never expected the hassle I would get with this last withdraw. It was rejected as they wanted a selfie with me holding my ID showing my elbow, shoulder and hand with the ID legible...extremely difficult. I managed to get a decent one and it was accepted. I then proceeded to make the withdraw request again and low and behold, it was rejected. They then stated they needed a bill, bank statement, etc showing my address, name and dated within the last 90 days. I already submitted this the first time and it was accepted but I went ahead and uploaded another statement. 8 more separate times my withdraw request was cancelled thereafter. The excuses were ridiculous, I sent utility bills, 2 separate credit card statements....all to be rejected. On my 9th withdraw request they stated they needed a bank statement showing the transactions that I just made. This is near impossible until a new bank statement is issued which I have ordered in the meantime but this is going to takes ages now. I feel seeing that I've already made sucessessful withdraws, they are not wanting to pay out and are giving me the complete runaround with the hopes I'll spend it all back. This will not be happening as I want my money that I won fair and square. I followed all the rules, uploaded everything required and am still getting nowhere. I need your help with getting my money as they're trying to pull a fast one on me.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Dominika