Goldspin Casino - Igrač prijavljuje probleme sa beskrupuloznim kazinom.

In this case, it's not the money that's my main concern, it's such a small number. The fact that the casino in question, goldspin casino are true scam artists. Customer service just brush it off and tell me to email the most ridiculous email adress I've seen and expect me to send my whole bank and life history for them to even start to look into the problem. The casino have some serious issues and I wouldn't recommend them to anyone, ever! 15 euro, come on people, how shitty do you have to be to scam people on 15 euro 🤣🤣🤣

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Dear Xyz654,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

Hi. I have already been in contact with my bank and they told me the transaction went from reserved to completed (withdrawal) and that the casino took the money and the bank can't do anything.