HellSpin Casino - Zahtevi igrača za povlačenje su odloženi.

I won 100 thousand euros. I was able to withdraw the first part of 4 thousand euros, but now all further withdrawals are being denied. They have been in processing for 3 days in a pending queue.

Hello Austriandemo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please keep in mind that almost every casino has a withdrawal limit and you won't be able to receive more than stated in their terms -

Looking forward to your answer.

Regards,

Nick

Hello, thank you for the Response and for opening the case. I successfully verified my account on the 24.11.2024 . My winnings are without bonuses and originated from a real money deposit. I last communicated with support via email today, November 28, 2024, and yesterday, November 27, 2024. I asked them how much longer the process might take, and received the following response:

"Dear Player,

We fully understand your concerns and frustration regarding the waiting time; however, we must inform you that our security department is currently conducting a thorough review of your withdrawal request. This includes verifying the uploaded documents and reviewing account activity to ensure the highest level of security and compliance. Once the review is completed, you will receive an email from our support team.

We apologize for any inconvenience and thank you for your understanding.

Best regards,

Casino Support Team"

Hello they approved another 2 withdrawals, so far it seems to be working. Does this Casino have a license?

Dear Austriandemo,

I hope this message finds you well. I’m pleased to hear that the withdrawals are currently being processed. As previously mentioned, it’s important that the withdrawals are conducted in accordance with the established rules, including adherence to the maximum withdrawal limits per day, week, and month.

Additionally, following our latest review, we’ve confirmed that the casino holds a Curaçao Interactive Licensing (CIL) license.

Please keep us informed on the progress regarding the payouts. Should you need any further clarification or assistance, don’t hesitate to reach out.

Best regards,

Nick

Dear Austriandemo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The withdrawals work so far, will come back if something doesn't work. Thank you 😀

One more question: Do I have to pay taxes in Austria from winnings outside EU Countries?

Dear Austriandemo,

Unfortunately, we do not have specific information regarding tax regulations in individual countries. I would recommend researching this information locally or consulting a legal advisor within your country who can provide you with the necessary guidance on this matter.

If you have any further questions, feel free to reach out.

Best regards,

Nick

Dear Austriandemo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Austriandemo,

Can you please advise what is the status of your withdrawal - is the casino still paying out?

Additionally, is there anything else we can help you with or do you consider the case as resolved as you are receiving your payments according to your last post.

Awaiting your response.

Regards,

Nick

I reached the monthly limit of 50 000€, and for further withdrawals I need to wait for new year. But I won more and have no 200 000€ left on the casino account. I am very curious if it will work..

Dear Austriandemo,

I hope this message finds you well. It appears that the withdrawals are being processed correctly. Would you like to keep the complaint open until the full amount has been received?

Could you kindly confirm the exact balance of your account and the amount you have already received? This will help us assist you more effectively.

Looking forward to your response.

Best regards,

Nick

it still works but now they are even slower with the approval of the withdrawals..

Dear Austriandemo,

Unfortunately, if the casino follows their withdrawal limits from their terms, there is nothing to make the process faster.

So how much exactly did you receive so far and how much more is still within your casino account or still pending?

Regards,

Nick

Dear Austriandemo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.