Heybets Casino - Igrač se suočava sa odloženim povlačenjem uprkos VIP statusu.

This casino was great for months. Always answered me quickly through live chats even had a vip host on telegram "Luke Jackson" that would give me bonuses often. Always almost immediately got my withdrawals out when they were smaller amounts. All of a sudden can't get anyone to answer Luke didn't answer for weeks then finally did and apologized and said he was really sick for a while asked how he could help me I told him everything then he proceeded to goat me again for weeks with no answer and it shows my messages to him as viewed. I always used crypto. Litecoin. Have made lots of deposits well over 10k worth. I'm also a vip platinum 7 over 1.4 mil wagered

Dear wbfkv4dbc4,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please confirm you achieved your winnings without the help of bonus money?
• The screenshots you submitted show withdrawal requests from the beginning of April. Did you cancel your withdrawals and request new ones?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear wbfkv4dbc4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.