Hyper Casino - Igrački račun je zatvoren uprkos potvrdi depozita.

I deposited 100$ in doge coin only to have them ban my account and claim I never made a deposit. I have the TX ID and the receipts.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any deposits into this casino before?
• Could you please provide me with the transaction ID (TXID) of the DOGE deposit you mentioned, or a link to the transaction on a public blockchain explorer?
• Could you also provide a screenshot or receipt from your crypto wallet or exchange showing the transaction details, including the amount, date, transaction status, and recipient wallet address?
• Do you have any confirmation or other evidence showing that the DOGE transaction was intended as a deposit to your casino account (for example, a screenshot of your deposit history in your casino account, or an email confirmation from the casino about the incoming deposit)?

Additionally, kindly forward me all the correspondence you had with the casino regarding the missing deposit and the subsequent closure of your account at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika