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Dear Piyamat,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more details, so I can assist you accordingly? Have you been experiencing difficulties accessing your account? Did I understand it correctly? Have you deposited any funds? I hope we will be able to help you to resolve this issue as soon as possible. Tank you very much in advance for your reply. 

Best regards,

Petronela

Dear Piyamat,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.