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for the second time I ask the casino guru for help with the withdrawal from icecasino, I have been waiting since November 15 , I created 6 Results, 5 received but 6 still did not reach me. today is the 4th working day after the deadline

Hello rafbandi33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? How much have you withdrawn within the last month? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

You didn't understand me, Nick, so I'll write it differently, see the screenshot

Payout amount 9330 - divided into 6 parts

I have already received 5 of them for a total of PLN 7,333

1800 missing - in progress

I asked the casino several times to check it because it was already past the deadline and I would have ordered a different method for the withdrawal.

nothing has been done so far

This is the fault of the payment system, icecasino can withdraw the payment and the next attempt will be successful - I did it several times

however, this time ice cassino prefers to extend the payment even though 5 business days have already passed

Hello rafbandi33,

As the recommended time frame of 14 days for a withdrawal has now passed, can you please advise if there's been any update with the payment?

Man, I'm gonna be waiting a month for my paycheck !!today is the 15th working day, the terms and Conditions, talking about a maximum of 5days, unless only the player must comply with it?

Hello rafbandi33 and thank you for the update. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello rafbandi33,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear IceCasino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hello Michael .

It's good to hear something other than " you have to wait."

Dear rafbandi33

Can you please confirm the issue is resolved?

Thank you!

Dear rafbandi33

Could you please confirm that you got your payment so we can mark the complaint in our system as resolved? We will be waiting for your confirmation.

Thank you!

Dear rafbandi33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello everyone,

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.