IceCasino - Proces verifikacije igrača je odložen.

ive been having issues with the verification of my proof of payment. i submitted my official bank statement from my bank in PDF format and its been almost 20 days now that its been "on review". i contacted support over 7 times now and they keep saying to wait or to submit other documents that are already approved by them. now theyre saying the quality is bad but thats completely untrue, the statement is a pdf and is of perfect quality. its the only thing missing to be completely verified. this issue has been ongoing since may 5th around.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the bank statement that you sent to the casino for verification? My email address is veronika.f@casino.guru.
• Does the bank statement contain all your personal information, the information about your deposit, and was it issued within the last 3 months?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika