Immerion Casino - Verifikacija igračkog naloga je odložena.

It's taken over a month to verify my account. They keep giving me the runaround. Every week they ask for something different to avoid paying... Instead of asking for all the documents at once... Fraud.

Más de un mes para verificar mi cuenta. No paran de marearme. Cada semana piden algo diferente para no pagar.... En vez de pedir todos los documentos juntos.... Fraude.

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Dear mmj487,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?

• Has the casino informed you of any issues with the documents you submitted, or requested that you resubmit or correct any of them?
• Do you currently have any pending withdrawal requests?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.