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The player from Bulgaria reported the unlawful withholding of 220 BGN from his balance at Inbet online casino, following a 50 BGN deposit and a 20 BGN bonus. He claimed that the bonus terms were ambiguous and not communicated clearly, which led to the unexpected loss of funds without prior notification. He requested a refund and an explanation for this action. The complaint was resolved as it was rejected based on the player’s explicit request, with the Complaints Team expressing regret for not being able to assist further.