irwin Casino - Depoziti igrača su odloženi.

On May 11, 2026, I made a deposit of €28 and subsequently a deposit of €12 at Irwin Casino. These deposits were debited from my account but never arrived in the casino itself.

Despite multiple attempts to contact them, I am either given the runaround or told there is supposedly some kind of maintenance work or internal error. Since I have had no progress for 19 days now, I would like to open a case.

Ich habe am 11.5.2026 eine Einzahlung von 28 € und im Anschluss eine Einzahlung von zwölf Euro beim Irwin Casino getätigt. Diese Einzahlungen sind auch von meinem Konto abgebucht worden aber sind nie im Casino selbst angekommen.

Auf mehrfache Kontaktversuche werde ich entweder vertröstet oder es gibt angeblich irgendwelche Wartungsarbeiten oder interne Fehler. Da ich jetzt seit 19 Tagen nicht weiterkomme, möchte ich hiermit einen Fall eröffnen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear aminakoydum,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Good evening, nothing has happened yet.

I keep getting the runaround and can't find a solution to the problem.

Guten Abend, nach wie vor ist nichts passiert.

Ich werde weiterhin hingehalten und finde keine Lösung für das Problem

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipts
• screenshot of your deposit history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear aminakoydum,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru