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I live in Germany and was able to deposit at the casino despite the OASIS ban. The casino activated my account without checking, I was able to play there without any restrictions and now I'm entitled to a refund of the money I lost. The casino doesn't respond to requests and the live chat acts like it doesn't know anything. Can you react here?

Ich lebe in Deutschland und habe trotz OASIS Sperre bei dem Casino Einzahlen können. Das Casino hat ohne zu prüfen mein Konto aktiviert, ich konnte dort spielen ohne jegliche Begrenzungen und jetzt steht mir eine Erstattung des verlorenen Geldes zu. Das Casino reagiert auf Anfrage nicht und der Live Chat tut so, als wüsste er von nichts. Könnt ihr hier reagieren?

Hello dustinschumacher123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much did you deposit in total into the casino? Did you request for self-exclusion directly in IviBet Casino?

Please note that if you are on OASIS list, it affects only the casinos with German licenses and as IviBet does not have one, the ban has zero effect there. Unless you requested self-exclusion directly from the casino, they are not obligate to do anything.

Looking forward to your answer.

Regards,

Nick

Dear dustinschumacher123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.