JackpotRabbit Casino - Igračev račun je zatvoren nakon pobede.

jackpot rabbit is not in your list, but that’s the one

I submitted $50.0 and won over 800+ and they canceled my account

My profit was over $700 and it’s likely still evidence in their account before they blocked it

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hey there, I appreciate you responding to me

Yes, I just focused on slots. The big one that I had was on frog Elvis that was the last game I played and I won quite a bit. The majority of my wins was on that game. In fact, that was the last thing I played.

Yes, I passed several parts of the verification, including ID check, but then it just suddenly kicked me out

No, I had no active bonus. I purchased a package for $50 that was worth 100 and played well beyond the minimum requirements.

Thank you so much, Tracy P***

Thank you very much for your reply. Did the casino give any specific reason for closing your account, for example which rule was breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent you a direct email link several days ago. I hope you received it. It has all the necessary information.

Best, Tracy

Dear TT1978

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

I very much appreciate the update and all the hard work thank you so much. I look forward to updates.

Best, Tracy

Hello TT1978,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

well, we’ve been going back-and-forth for. I don’t know a few weeks now. What can I realistically expect to happen from all of this? I was totally denied my winnings, but I can’t see how I would ever receive them. I’m just kind of curious what the expectations are here. Thank you for your work.

Hello TT1978,

I have responded to you via email. We are currently awaiting the casino's response

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Well, thanks for trying

Appreciate the help

best, t

Dear TT1978,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, which will negatively impact their safety index on our website. I understand this isn't a satisfactory solution to your issue, but the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, I do recommend you contact the Federal Trade Commission and submit a complaint with them. To do this, please go to the https://reportfraud.ftc.gov/assistant and submit the complaint via online form. Alternatively, you can also lodge a complain with your State Attorney General, as they have also an authority to investigate sweepstakes casinos. Lastly, you can also try lodging a complaint directly with Internet Crime Complaint Center at https://complaint.ic3.gov/, which is a branch of FBI dealing with online fraud and cybercrime. If you need help with submitting the request, or if you hear back from either the authority, GA or the casino, please let me know by sending me a quick message at martin.l@casino.guru. I am really sorry I could not be of more help on this occasion.

Best regards,

Martin