JeetCity Casino - Povlačenje igrača je odloženo.

I am submitting a complaint against JeetCity Casino (jeetcity13.com), operated by Dama N.V. under Curaçao licence 8048/JAZ2020-13.

ISSUE: JeetCity has twice cancelled my $505 AUD withdrawal and engaged in a pattern of bad faith KYC stalling despite full compliance on my part.

ACCOUNT DETAILS:

∙ All deposits made at $30 AUD per transaction (over 20 deposits)

∙ Bonus funds are disabled on my account

∙ $505 AUD balance is 100% real money winnings with no bonus component

WHAT HAPPENED:

After requesting a $505 withdrawal, the casino cancelled it and requested KYC documents including a bank statement showing my March 14th deposit.

March 14th was a Saturday. My bank (ANZ) does not process settlements on weekends, so the transaction appears on my statement dated Monday March 17th. This is standard Australian banking practice. The casino’s own records confirm the transaction timestamp as 2026-03-14 11:11:46 UTC, proving the deposit occurred on the 14th.

Despite explaining this in writing multiple times and submitting an official ANZ bank-generated PDF statement, the casino:

∙ Cancelled my withdrawal a second time

∙ Sent the identical document request again, going in a complete circle

∙ Responded to my complaint warning with vague promises of ‘tomorrow’

∙ Never actually reviewed or accepted the documents submitted

This is a clear pattern of bad faith conduct designed to avoid paying a legitimate withdrawal.

I am requesting Casino Guru’s assistance in recovering my $505 AUD withdrawal from JeetCity Casino.

I have full documentation including bank statements, chat transcripts, and screenshots of both cancelled withdrawals available to provide.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JeetCity Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you provided the casino with an unedited bank statement?
• Could you please share a screenshot of the deposits made on the 20th of March as they appear in your player's account records?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Centurion,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas