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Due to a security check, I cancelled a withdrawal of €562.50 from Wise on July 9, 2026. To this day, the money hasn't returned to my player account. I'm going in circles with their support staff 👉, as I've sent them multiple bank statements and a screenshot of the cancelled payment. My case is now with the compliance department. My so-called personal manager there 👉 said I should expect it to take 14 days or longer. If I send him a screenshot via my bank's chat, maybe he can do something? 🤦🏻‍♂️ I'm referring to Wise's support. Bank statements and screenshots apparently don't count for anything there? The money still isn't back in my player account, while all my other withdrawals are processed every minute. And I'm a professional roulette player.

Ich habe aufgrund einer Sicherheitsprüfung, bei Wise eine Auszahlung von 562,50 € abgebrochen. Das war am 9. Juli 2026 gewesen. Bis heute ist das Geld nicht wieder auf meinem Spielerkonto eingegangen. Mit dem Support Mitarbeitenden dort 👉, dreht man sich im Kreis, da ich mehrfach Kontoauszüge und den Screenshot mit der abgebrochenen Zahlung gesendet habe. Jetzt liegt mein Fall in der Compliants Abteilung. Mein sogenannter persönlicher Manager dort 👉, meinte 14 Tage und länger müsste ich einplanen. Wenn ich ihm einen Screenshot im Chat meiner Bank schicken würde, könnte er vielleicht etwas erreichen? 🤦🏻‍♂️ Mit dem Support von Wise ist damit gemeint. Kontoauszüge und Screenshots zählen scheinbar dort nicht? Bis heute ist das Geld noch nicht zurück auf meinem Spielerkonto. Während sämtliche andere Auszahlungen im Minuten Takt ausbezahlt werden. Da ich professioneller Roulette Spieler bin.

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Dear JS72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals via this payment method before?
• What was the reason given for the security check that led to the cancellation of your withdrawal?
• Have you attempted to contact your payment provider about this issue?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila