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i won 10000 they gave me 3500 and after i submitted verification they confiscated my winnings and closed my account because my passport is from the united states when i wasn’t in the united states when i was playing

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Dear suckmyclip,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me a few questions so I better understand the situation.

• What country did you specify in your player profile when registering your account?
• Where is your permanent place of residence?
• When did you register and when was your account blocked?
• Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?

I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

canada

my permanent resident is in california but i visit my cousins here in canada regularly and on justcasino website they advertise to set your vpn on new zealand for the best results when your not using a vpn and my account was registered on the 10th of june and closed about 5 -7days later and a passport is what i submitted to verification

hello?

Could you please let me know what country you specify in your player profile when registering your account?

Dear suckmyclip,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru